Shipping & returns

RETURNS POLICY

All sales are final.  Goods can only be exchanged if they are defective, damaged, or do not fit properly.  In circumstances where you consider a product defective or damaged, please contact us at 306-789-0918 within 48 hrs of receipt.  If there is a discrepancy in size, an exchange may be issued for the same product in a different size (ex: collars, leashes, clothing) within 4 days of receipt without any additional charges.

After 4 business days, all exchanges incur a 20% re-stocking fee.  Seasonal items are not eligible for exchange.

All items for exchange must be in the original packaging and in saleable condition to be considered for exchange.  If the original packaging is discarded or the item is dirty, it cannot be exchanged. 

All Prescription Veterinary Diets (Royal Canin, Hill's, Purina, Rayne) are 100% guaranteed by our partner food companies and can only be returned for the following reasons:

*Palatability - your pet will not eat the diet or does not like the taste

*Quality - if there is a concern with the quality of the product

*Safety - if a bag or can has a broken seal that has compromised the integrity of the food

All inquires regarding returns or exchanges can be directed to

306-789-0918.